Rootline (“we”, “our”, or “us”), part of 369 Bali Properties, respects your privacy and is committed to protecting your personal information when you use our website, communicate with us, or make a reservation at one of the villas we manage.
This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
When you contact us, request availability, or make a booking, we may collect the following information:
Full name
Email address
WhatsApp or phone number
Booking details (dates of stay, number of guests, villa selected)
Payment confirmation information
Any information you voluntarily provide during communication
We only collect information that is necessary to process reservations, communicate with guests, and manage your stay.
2. How We Use Your Information
Your information is used strictly for operational purposes, including:
Processing and confirming villa reservations
Communicating before, during, and after your stay
Sending booking confirmations and receipts
Providing guest support and assistance
Improving our guest services and operations
We do not sell, rent, or trade your personal information to third parties.
3. Payment Information
Payments for reservations are made via bank transfer or international transfer platforms such as Wise. Rootline does not store credit card details.
Any payment confirmations shared with us are used only for booking verification and accounting purposes.
4. Information Sharing
Your information may only be shared when necessary to operate your stay, including:
Villa management teams
Housekeeping or operational staff
Legal or regulatory authorities if required by Indonesian law
All parties handling guest information are expected to maintain appropriate confidentiality.
5. Data Protection
We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, or disclosure.
While no digital transmission is completely secure, we strive to maintain industry-standard practices to safeguard your data.
6. Communication
By contacting Rootline or submitting a booking request, you agree that we may communicate with you via:
Phone
These communications are strictly related to your reservation or inquiry.
7. Data Retention
We retain guest information only for as long as necessary to:
Manage reservations
Maintain booking records
Comply with applicable legal and accounting requirements
8. Third-Party Links
Our website may contain links to external platforms or services. Rootline is not responsible for the privacy practices of third-party websites.
9. Changes to This Policy
Rootline may update this Privacy Policy from time to time to reflect operational or legal changes. The latest version will always be available on our website.
10. Contact
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Rootline Bali
Hospitality Asset Management by 369 Bali Properties
Email: 369@369baliproperties.com
Website: www.369baliproperties.com
WhatsApp: +62 821-7405-9006 | +62 822 2161 5811 | +62 823 7148 3339 | +62 821 4754 3166
Bali, Indonesia